Return Policy
Mufasa Memphis Jeweler wants you to love your purchase and feel good knowing that your purchase will be a great fit for your home or as a gift for someone else.
Mufasa Memphis Jeweler accepts returns that meet the criteria provided below.
Items Eligible for Return
All items eligible for return must be in “like new” or in the original purchase condition, and be returned unused with all the original packing material (please do not assemble or modify the item in any way).
Proof of purchase is required and return authorization must be obtained prior to return of shipment. Items must be returned within 30 days of delivery.
Please note: Original shipping costs are non-refundable. Any shipping costs associated with returns are the responsibility of the customer unless the item is damaged or defective.
Initiating a Return
Please contact us at 901-292-1354 or email us at mufasajewler@gmail.com to request a Return Authorization (RA). Please provide the following information:
- Your name and order date
- Item(s) to be returned or exchanged and original order number
- Reason for return/exchange
Once received, a Mufasa Customer Service representative will review your request. If the item(s) meet the above criteria, we will provide a Return Authorization (RA) number along with the return address. If the item is especially large, Mufasa Memphis Jeweler may schedule a return pickup via a specialized furniture shipping company.
Upon receipt and inspection of the returned merchandise, we will issue your refund within 72 hours to the original payment method. If you have requested a refund, we will credit your original credit card the amount of the item, less any shipping/handling charges and tax, if applicable.
If you have requested in-store credit, your in-store credit will be issued once the item is received and inspected by our warehouse. The shipping costs will be deducted from your total in-store credit amount.
If you wish to exchange your item for another item, you will be responsible for shipping your return item back to our store.
Free-Shipping Promotion Returns
If your items is shipped in conjunction with any “free shipping” promotion, we will refund you the cost of the item, less the standard shipping cost as quoted by the shipping carrier used to deliver your order. If you choose to exchange merchandise that was part of a free shipping promotion, you will be charged the standard shipping rate when the new merchandise is shipped out. You are responsible for shipping the return item back to us.
Items Not Eligible For Return or Exchange
Most items sold by Mufasa Memphis Jeweler are unique, meaning the items are one-of-a-kind. Once such unique items are sold, other customers are not able to purchase them.
It is our policy that all sales are final on items marked “Unique / Non-Returnable” to be fair to our exhibitors and to our other customers.
Items that cannot be returned or exchanged include:
- Items Marked “Unique / Non-Returnable” (clearly indicated on the sale page before placing your order)
- Palladio Crafted products
- Custom jewelry
- Clearance or Sale Items
- Gift Cards and Gift Certificates
- Special Orders and Personalized Items
- Seasonal merchandise (including but not limited to Valentine's Day, Easter, Halloween, and Christmas)
In addition to the above, any delivery or installation fees cannot be refunded or exchanged.
THIS LEGAL NOTICE IS SUBJECT TO CHANGE WITHOUT NOTICE.
