Shipping Policy

Mufasa Memphis Jeweler’s shipping partners specialize in the moving of antiques and furniture. Once your order has been confirmed, a Mufasa Customer Service representative will work with you and our shipping partner to ensure seamless delivery of your order from our location directly to you.

Shipping Methods

We’ve carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item’s delivery options will be noted on its product page, as well as in the shopping cart.
Here are the different shipping methods you may see once a quote is available.

Standard or Small Parcel: FedEx, UPS, DHL and USPS

Shipping estimate: 1 to 7 days for domestic delivery. All estimates are based on times after the item has been shipped, including pickup. Your item will be safely packed in a box and shipped. Our parcel carriers maintain a high rate of successful deliveries, and provide advanced tracking and communication.
Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name, request, and tracking number. You can also request to have the package delivered to an alternate location like your office, or at a holding center like your local grocery store or FedEx store.

White Glove Service

Shipping estimate: 2 to 6 weeks for domestic delivery, and 4 to 10 weeks for international, including pickup.
This is the highest level of service provided for large or fragile items. Our carriers offer competitive pricing to handle everything from pickup to delivery, which includes delivery to a chosen room within your home, unpacking, item inspection, and minor assembly. After you place your order, we will work with you to determine if installation by the carrier is also needed as well as placement somewhere other than ground level. You or someone you trust must be present to receive the delivery.
It’s important to note that handling, which includes shipping preparations, packaging, and disassembly, may take up to 14 days and is not included in the shipping time estimates above, but is accounted for in estimates on any item details after checkout. White Glove Service and Front Door Delivery for large or fragile items can be expedited upon request, but the extra cost can be substantial, as expedited shipping may require specialized carriers or routing changes.

Scheduling a Delivery

If you are using the White Glove Service, the carrier will contact you 24 to 48 hours before the delivery date to schedule a convenient time, usually within a window of 2 to 4 hours, to drop off your item.
With FedEx, UPS or another parcel carrier, it’s generally more difficult to schedule a delivery, but we will work with you to specify any delivery requirements.


The customer is responsible for determining if merchandise can be delivered to its final destination. Please measure any corridors, doorways, elevators, turning radius, etc. that may prove prohibitive during the delivery process. If the customer is not present at the time of delivery, a separate re-delivery charge may be incurred. All shipping charges are non-refundable. Customer is responsible for any additional shipping costs associated with returns.
Deliveries are not typically made on Saturdays or Sundays. We cannot ship to P.O. Boxes or Military APOs.

Shipping to Alaska, Hawaii, or Puerto Rico?

Shipping to Alaska, Hawaii, or Puerto Rico? If you live in a non-contiguous U.S. state or territory—in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands—additional fees or shipping restrictions may apply.
A Mufasa Customer Service representative will contact you with information on shipping options for your zip code, including any additional fees/shipping restrictions.

Custom Shipping Quotes

For items that are highly delicate in nature the item must be shipped via one of our White Glove Shipping carriers. This means that the shipping description will state “Custom Quote.” Once your order is processed, we contact the best carrier for the job on your behalf and provide you with a shipping quote within 24 to 48 hours. If you accept the quote, your order will be confirmed and the item will be shipped to you. If you decide to reject the quote, you will not be charged and your order will be cancelled.

Free Shipping Eligibility

We are proud to offer free shipping on many of our products! For items that are eligible for free shipping, it will be listed as such in the product description.

In-Store Pickup Only Items

Some items may only be available for in-store pickup because of their fragile nature.

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